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TOP > About Cancel ・ Refund



 


Billing Information
    * General Payment : Bank cash deposit, credit card payment, Alipay, Wechat Pay, Paypal
    * Reservation payment : You pay only a portion of the total fee and the rest will be paid directly to the local service host. (Home massage reservation, rental car rental, enjoy cebu program, etc.)

    1. General Payment > Confirmation

    A Instant booking items 「purchase general merchandise」, 「house rental, purchase house option」 that can be booked immediately are confirmed upon payment.

    1-1. Confirmation message will be sent by e-mail or mobile phone message.

    1-2. All transactions can be checked on Mypage.

    2. Reservation Payment > 「Deposit Payment」 and 「Local Payment」

    2-1.「Deposit Payment」 is an advance deposit of the service you wish to order, and charges a part of the total service fee.

    ● The payment amount is divided into 「Deposit Payment」 and 「Local Payment」. A Local currency payment will be displayed by e-mail or mobile phone message when the reservation is confirmed.
    ● All transactions are also available on Mypage.
    ● We can solve problems through this 「Deposit Payment」 such as claims or no-show problems.
     

    2-2. 「Local Payment」 is the amount you pay directly to the service host. The local currency is based on the exchange rate at the time of confirmation.



    3. Reservation> Confirmation
    ● Services requiring preparation period or limited number of people will be confirmed about 3-4 days after confirming 「Deposit Payment」.
    ● All confirmations will be sent to your registered e-mail or mobile phone.
    ● If you are running out of time or are in a hurry, please leave a comment when ordering.

    4. About a payment method
    ● We prepare various payment method with ①bank(Philippines・Korea・Japan account) cash deposit, ②credit card, ③Alipay, ④Wechat Pay, ⑤PayPal, ⑥Gcash・⑦Coins.ph transfer. 2-4-2. PayPal Card Payment is also available for non-members.
     
About Cancel ・ Refund
    1. 100% refund of payment -100% refund before the service is confirmed, or before the product is shipped.
    ※ 100% refund if there is obvious fault in our system or local host's fault
    ※ 100% refund if the host is no-show
    ※ 100% refund when house rental booking is canceled 7 days before of check-in date

    2. 50% refund of regular house rental and house option payments -7 days before the check-in of the house rental-cancellation before check-in
    ※ Abandoned remaining period after house check-in : 50% refund of remaining stay days (Cancellations after 12pm of local time will be counted as one day)
    ※ After checking in the house and using it, renunciation of the remaining period: 50% refund of the remaining stay (cancellation after 12pm on the local time is counted as 1 day)

    [Cancel / Refund Inquiry]

    Name: Lee Ji Hye / Affiliation / Status: Responsible

    Phone: 070-4800-5363 / Email: master@itscebu.com