* To confirm the reservation, you must chat with the manager in charge in [Order history] or [My page] or [Chat] activated button in the email.
* Some services require advance payment. We accept bank deposit, credit (check) card payment, Alipay, Wechat Pay, etc.
【Cancel・Refund】
1. 100% refund of payment amount
- Cancellation before delivery:100% refund.
- If there is a clear negligence on our system or the local host:100% refund.
- In case of no-show by the local host,:100% refund.
- For house rental, cancellation 7 days prior to check-in:100% refund .
2. 50% refund of house-rental and house option payments
- In case of house rental, cancellation of reservation 6 days before check-in to before check-in date:50% refund.
- Remaining period of stay after check-in at the house-rental:50% refund of remaining days of stay (cancellation after 12:00 pm local time counts as one day)