【Payment type】

• * Most services are reserved without payment.
• * To confirm the reservation, you must chat with the manager in charge in [Order history] or [My page] or [Chat] activated button in the email.
• * Some services require advance payment. We accept bank deposit, credit (check) card payment, Alipay, Wechat Pay, etc.

【Cancel・Refund】

• 1. 100% refund of payment amount
• - Cancellation before delivery：100% refund.
• - If there is a clear negligence on our system or the local host：100% refund.
• - In case of no-show by the local host,：100% refund.
• - For house rental, cancellation 7 days prior to check-in：100% refund .

• 2. 50% refund of house-rental and house option payments
• - In case of house rental, cancellation of reservation 6 days before check-in to before check-in date：50% refund.
• - Remaining period of stay after check-in at the house-rental：50% refund of remaining days of stay (cancellation after 12:00 pm local time counts as one day)